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Cover 		1
1 Managing Director’s Message 		4
2 2016 Highlights 		8
2.1 Hong Kong Operations 		8
2.2 Mainland China Operations 		9
2.3 Major Corporate Awards and Recognitions in 2016 		10
3 About this Report 		12
3.1 The Scope of the Report 		12
3.2 Materiality Assessment 		13
3.3 Acknowledgements 		15
4 Our Company 		16
4.1 Our Vision and Mission 		16
4.2 Our Businesses 		18
4.3 Corporate Governance 		21
4.4 2016 Financial Analysis 		23
5 Sustainability at Towngas 		24
5.1 HSE Governance and Policy 		25
5.2 Stakeholder Engagement 		27
5.3 Supply Chain Management 		30
6 Environmental Performance 		33
6.1 Our Approach 		36
6.2 Sustainable Operations 		40
6.3 Greening our Headquarters 		47
6.4 Green Partnerships 		48
7 Safety Performance 		51
7.1 Our Approach 		53
7.2 Gas Infrastructure Safety 		54
7.3 Occupational Health and Safety 		57
7.4 Emergency Preparedness 		61
7.5 Customer Safety 		62
8 Social Performance 		65
8.1 Our Approach 		68
8.2 Our People 		68
8.3 Our Customers 		73
8.4 Our Community 		76
9 Key Statistics 		80
10 Gri and Esg Guide Content Index 		92
Global Reporting Initiative (GRI) G4 Guidelines Content Index (with Oil and Gas Sector Disclosures) 		92
Environmental, Social and Governance Reporting Guide (ESG Guide) of SEHK Content Index 		104
11 Appendices 		110
12 Verification Statement 		114
Back Cover 		116