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5.2 Stakeholder Engagement
Sustainability at Towngas 27
One of our key concerns is enabling Towngas to
grow as a business and secure long-term value for
our stakeholders. At Towngas, our engagement
mechanism helps us assess our operations and
pinpoint areas for continuous improvement, because
we listen to our stakeholders’ views and act upon
them. During the preparation of this report, we
conducted an engagement exercise with our
stakeholders. Their key concerns and expectations are
expressed in the following table:
Professional
Bodies and
Regulators
Customers
Non-governmental
Organisations
Contractors
and
Suppliers
Employees
Local
Communities
Investors
TOWNGAS
Stakeholder Groups, Communication Channels and Key Concerns and Expectations
Communication Channels
Key Concerns
and Expectations in 2016
Our Actions in Relation
to Key Concerns
Employees
•
Employee surveys and focus groups
•
Suggestion boxes, bulletins, newsletters,
“Innovation Headlines”, intranet,
meetings with the employee union
•
Issue-specific consultative sessions
•
Superior Quality Service Programme
•
Strategy Ambassadors Club (Hong Kong)
•
Green Ambassadors Club (Hong Kong)
•
Fun Living Series in 2016
•
iCandy Corner
•
Social media platforms, such as Yammer
in Hong Kong, WeChat and Weibo in
mainland China
•
Whistleblowing system
•
Remuneration and benefit
packages could be reviewed
more frequently to ensure
they align with market
trends to retain talents
•
Foresee the risk of a
“talent gap” (i.e. a shortage
of skilled employees)
emerging as experienced
staff begin to retire in the
near future
•
Continue to benchmark current
remuneration levels regularly
with external markets and make
necessary adjustments to stay
competitive within the labour
market
•
Continue to identify and develop
high-potential employees for
succession to future leadership
•
Proactively expand our talent
sourcing channels and enhance
our employer branding to attract
and recruit talents at all levels to
develop their careers within the
Company
Local Communities
•
District Council Focus Teams
•
Community programmes, e.g. the
Towngas Volunteer Service Team, festive
food delivery campaigns, etc.
•
District Fire Safety Committees
•
Public safety
•
Air Pollution
•
Towngas communicates its
emergency plans effectively with
government departments and
other stakeholders. A 24-hour
Grid Control Centre continuously
monitors the gas network, our
emergency service team is on
stand-by around the clock, and
we conduct regular surveys and
inspections. We have been able
to establish new standards of gas
safety across our operations
•
Our production plant in Tai Po
has been certified to ISO 14001
standard. We fully comply with
relevant environmental regulatory
requirements. We proactively utilise
landfill gas in our gas supply