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Sustainability Report 2016
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Energy-efficient home applicances
Professional Installation
Comprehensive after-sales services
Proactive regular inspections
Customer
Safety Goes
First
7.5 Customer Safety
Towngas offers its customers safe, efficient appliances with
comprehensive after-sales services. We have a strict quality
control system in place to test our appliances, and conduct
compliance checks to ensure consistency of specifications
and quality requirements. All our residential gas appliances
adhere to relevant international standards, as well as the Code
of Practice GU05 (Approval of Domestic Gas Appliances for
the HKSAR). Furthermore, Towngas products are safe, user-
friendly and equipped with modern safety features, such as
flame failure devices. We sell our appliances under our own
brand names: TGC and SIMPA in Hong Kong, and Bauhinia in
mainland China.
In the interests of public safety and the integrity of the gas
supply system, we conduct regular safety inspections (RSIs) of
domestic gas appliances every 18 months in Hong Kong. As a
result, in recent years we have witnessed a steady decline in
the number of customer-related emergency reports. We run a
similar safety check for our customers in mainland China.
We are dedicated to promoting safety among our customers
and make a concerted effort to pass on our social
responsibility activities and messages to the public across a
range of channels.
•
22 community safety exhibitions and talks
•
Safety tips inserted into gas bills
•
Regular safety inspections and 1,312,275 home visits
•
Safety booklets and leaflets