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About this Report 15

Internal – The impacts of the material aspects that occur within Towngas.

External – The impacts of the material aspects that occur outside Towngas.

Society

Local Communities

Anti-corruption

Emergency Preparedness

Asset Integrity and Process Safety

Product Responsibility

Customer Health and Safety

Product and Service Labelling

Marketing Communications

Customer Privacy

Compliance

Fossil Fuel Substitutes

3.3 Acknowledgements

3.4 Your Feedback

This report was made possible through a high level of commitment

and support from various Towngas departments, plus endorsement

by the Group’s senior management. We extend our sincere thanks

to all those who contributed to the preparation of this report, and

to everyone at Towngas who shares our vision of enhancing our

business sustainability.

The complete version of this report is published on our website and

the website of The Stock Exchange of Hong Kong Limited (SEHK),

and printed copies of the summary are also available. We welcome

feedback on our sustainability performance and reporting approach.

To contact us, please complete the

questionnaire

or email us at

ccd@towngas.com.