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Sustainability Report 2016
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Communication Channels
Key Concerns
and Expectations in 2016
Our Actions in Relation
to Key Concerns
Professional Bodies and Regulators
•
Joint Utilities Safety and Occupational
Health Policy Group
•
Joint Utilities Policy Group
•
Business Environment Council
•
China Gas Association
•
Gas Authority
•
The Hong Kong Institution of Engineers
•
Polyethylene (PE) piping coalitions
and the International Organisation
for Standardisation (ISO) Technical
Committees on PE pipes and fittings
•
Towngas should consider
increasing its level of
disclosure on its mainland
operations and supply chain
management practices
•
Due to the diverse and evolving
nature of our businesses in
mainland China, determining
the scope of reporting beyond
Hong Kong is difficult. Despite
this challenge, we have enhanced
the reporting scope and level of
disclosure in this report
Customers
•
Newsletters and leaflets
•
Bimonthly bill inserts – “Newsflash”
•
Company websites, social media
platforms and mobile phone networks
and our app
•
Regular maintenance visits, safety
inspections and safety talks
•
24 annual visits to residential customers
by customer focus teams
•
Monthly surveys and focus group
research into specific programmes
•
Year-round publicity and community
campaigns
•
Management offices/incorporated
owners’ associations
•
24-hour customer service hotline
•
19 customer centres
•
24-hour emergency hotline
•
Reporting channels for possible
improprieties, misconduct, malpractice
or irregularities
•
Towngas could further
promote new technology
and products that meet the
growing need for green and
safe products
•
We help our customers to save
costs and contribute to a cleaner
environment by offering a wide
range of eco-friendly products. To
meet the needs of our residential
customers we launch at least one
energy efficient appliance every
year
•
We encourage groups and trade
associations to visit our Green
Kitchen
Investors
•
Annual General Meetings
•
Investors and Securities Analysts
Briefings post annual and interim results
•
Interim and annual reports
•
Sustainability reports
•
Company website
•
Newsflash via email and posting on the
Company’s website
•
Non-deal roadshows
•
Investment conferences
•
Investor meetings
•
Telephone conference with investors,
securities analysts and credit rating
agencies
•
Annual review with credit rating agencies
•
Impact of depressed oil and
commodity prices on our
new energy business
•
Impact of slower
economic growth and the
manufacturing sector on
the city-gas business in
mainland China
•
The strategy for our new energy
business has been realigned so as
not to focus on resource-related
projects. We will focus on in-house
technology development for the
production of clean energy and
chemicals from waste or low-value
feedstock and swing away from
crude-oil-sensitive products
•
To push our own initiatives to
drive gas consumption: coal-
to-gas conversion, restaurant
customers acquisition, promote
gas clothes dryers and space-
heating applications for increased
household consumption, promote
distributed energy centre projects