Sustainability Report 2016

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GRI G4 Description Cross reference/Information
(SR – Towngas Sustainability Report 2016;
AR – Towngas Annual Report 2016;
WEB
External
Assurance#
G4-PR7 Total number of incidents of non-
compliance with regulations and
voluntary codes concerningmarketing
communications, including advertising,
promotion, and sponsorship, by type of
outcomes
In 2016, there were no recorded incidents of
non-compliance.
Customer Privacy
G4-DMA Generic disclosures onmanagement
approach
SR: Social Performance (P.75)
WEB:
G4-PR8 Total number of substantiated
complaints regarding breaches of
customer privacy and losses of customer
data
In 2016, there were no recorded incidents of
non-compliance.
Compliance
G4-DMA Generic disclosures onmanagement
approach
SR: Safety Performance (P.62)
G4-PR9 Monetary value of significant fines
for non-compliance with laws and
regulations concerning the provision and
use of products and services
In 2016, there were no recorded incidents of
non-compliance.
Emergency Preparedness
G4-DMA Generic disclosures onmanagement
approach
SR: Safety Performance (P.61)
Asset Integrity and Process Safety
G4-DMA Generic disclosures onmanagement
approach
SR: Safety Performance (P.54)
G4-OG13 Number of process safety events, by
business activity
SR: Safety Performance (P.54)
Fossil Fuel Substitutes
G4-OG14 Volume of biofuels produced and
purchasedmeeting sustainability criteria
SR: Environmental Performance (P.41, 42)
GRI And ESG Guide Content Index 103
# These KPIs have been assured by HKQAA.