Sustainability Report 2016

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Sustainability Report 2016 108
Subject Areas, Aspects, General Disclosures and KPIs Cross reference/Information
(SR – Towngas Sustainability Report 2016;
WEB – )
Operating Practices
Aspect B5: Supply Chain Management
General
Disclosure
Policies on managing environmental and
social risks of the supply chain.
SR: Sustainability at Towngas (P.30)
WEB:
KPI B5.1 Number of suppliers by geographical
region.
SR: Sustainability at Towngas (P.31)
KPI B5.2 Description of practices relating
to engaging suppliers, number of
suppliers where the practices are being
implemented, how they are implemented
and monitored.
SR: Sustainability at Towngas (P.30)
Aspect B6: Product Responsibility
General
Disclosure
Information on:
(a) the policies; and
(b) compliance with relevant laws and
regulations that have a significant
impact on the issuer
relating to health and safety, advertising,
labelling and privacy matters relating
to products and services provided and
methods of redress.
SR: Safety Performance (P.54, 62);
Social Performance (P.73)
WEB:
KPI B6.1 Percentage of total products sold or
shipped subject to recalls for safety and
health reasons.
No relevant case was recorded.
KPI B6.2 Number of products and service related
complaints received and how they are
dealt with.
SR: Social Performance (P.74);
Key Statistics (P.88)
KPI B6.3 Description of practices relating to
observing and protecting intellectual
property rights.
SR: Our Company (P.21)
WEB:
KPI B6.4 Description of quality assurance process
and recall procedures.
SR: Safety Performance (P.54)
WEB:
KPI B6.5 Description of consumer data protection
and privacy policies, how they are
implemented and monitored.
SR: Social Performance (P.75)
WEB: