Sustainability Report 2016

102 / 116

Sustainability Report 2016 102
GRI G4 Description Cross reference/Information
(SR – Towngas Sustainability Report 2016;
AR – Towngas Annual Report 2016;
WEB
External
Assurance#
Social: Society
Local Communities
G4-DMA Generic disclosures onmanagement
approach
SR: Social Performance (P.76)
G4-SO1 Percentage of operations with
implemented local community
engagement, impact assessments, and
development programmes
SR: Environmental Performance (P.37);
Social Performance (P.76)
G4-SO2 Operations with significant actual or
potential negative impacts on local
communities
SR: Safety Performance (P.54)
G4-OG11 Number of sites that have been
decommissioned and sites that are in
the process of being decommissioned
In 2016, our Hong Kong operation does not
involve such sites.
Social: Product Responsibility
Customer Health and Safety
G4-DMA Generic disclosures onmanagement
approach
SR: Safety Performance (P.62)
WEB:
G4-PR1 Percentage of significant product and
service categories for which health
and safety impacts are assessed for
improvement
SR: Safety Performance (P.62)
During 2016, we conducted 1,312,275
inspections of domestic gas facilities.
Product and Service Labelling
G4-DMA Generic disclosures onmanagement
approach
SR: Safety Performance (P.62);
Social Performance (P.73)
G4-PR5 Results of surveys measuring customer
satisfaction
SR: Social Performance (P.74)
WEB:
Marketing Communications
G4-DMA Generic disclosures onmanagement
approach
SR: Social Performance (P.73)
G4-PR6 Sale of banned or disputed products Towngas does not sell products that are
banned in other markets or are subject of
stakeholder questions or public debate.