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Sustainability Report 2016
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Achievements in 2016
Targets for 2017
Medium-term Targets
(Two to Three Years)
Employees
Career Development
Continued to strengthen career path and
development for employees with high potential
at different levels in Hong Kong and China. This
included the successful completion of TLC+, a
two-year programme for high-potential middle
managers. Expanded recruitment channels,
including NGOs and our disabled workforce,
as well as enhanced employer branding by
participating in various media interviews and
awards
To continue strengthening
initiatives conducive to
talent attraction, retention
and engagement
To develop a competent
workforce with the right
mindset to manage
the changes and
transformation of the
businesses and the Group
Knowledge Management
Held sessions on gas safety, customer service,
operational excellence, warehouse management
and quality improvement to enhance the quality
of work and standardise processes. They were
conducted in the corporate office for JVs from
the mainland. Also held regular meetings,
collaborative projects, exchanges and mobility
programmes among cross-location corporate
offices and business units to share knowledge
and best practice
Learning and Development (L&D)
Offered the 3-Courtesy Training Series in Hong
Kong and mainland China to equip our frontline
staff with the skills and strategies necessary to
deal with customer situations positively
Offered a series of programmes focusing on
change and innovation in different regional hubs
in Hong Kong and mainland China to enhance
the multi-perspective and strategic-thinking
capabilities of our employees at all levels
Ran a series of workshops focusing on
driving change, igniting team innovation
and enhancing customer service in different
regional hubs including Qingdao, Jinan, Suzhou
and Shenzhen in mainland China
Adopted a real-time online discussion forum,
instant polling during workshops, e-learning
course materials, post-course assessments
and online evaluation to make the overall
learning process more effective and dynamic
To provide learning and
development activities
which reinforce change
awareness and the
mindset to prepare for the
transformation and re-
engineering of our business
process
We have identified objectives and targets to address employee and social issues, and these are reviewed
each year. In 2016, all our targets were achieved. Please see below for more details.
Achievements and Targets