Towngas - Sustainability Report 2012

Table of Contents

Hong Kong Gas Business

11

Mainland Utilities Businesses

13

New Energy Businesses

14

2012 Business Performance Highlights

15

Our Vision for Sustainability 16

Corporate Governance

18

HSE and Risk Management

19

Stakeholder Engagement

22

Environmental Performance 24

Clean Energy 25

Reducing Our Carbon Footprint & Conserving Resources

29

Waste Management

33

Project Management

34

In Partnership with our Stakeholders

35

Safety Performance 40

The Safety of our Gas Infrastructure

41

Customer Safety

44

Occupational Health and Safety

45

Social Performance 48

Human Resources

49

Community Services

54

Supply Chain Management

58

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