64 • Sustainability Report 2012
Unit
2012
2011
2010
2009
2008
Business
Operations (Company)
Customers as at 31 December
Number
1,776,360
1,750,553
1,724,316
1,698,723
1,672,084
Customers per km of mains
Number
545
538
535
531
526
Employees as at 31 December
Number
1,943
1938
1,923
1,908
1,922
(Hong Kong gas business only)
Average turnover of workforce
%
4.6
4.6
4.5
3.3
5.6
(Hong Kong gas business only)
Average turnover of workforce
%
5.5
6.0
5.5
5.4
7.72
(all Hong Kong staff )
Installed capacity (Hong Kong Thousand cubic 12,260
12,260
12,260
12,260
12,260
towngas production)
metres per day
Town gas sales (Hong Kong)
Million MJ
28,360
28,147
27,578
27,274
27,583
Financial
Revenue
HK$ million
24,923
22,427
19,375
12,352
12,352
Manpower costs
HK$ million
1,997
1,700
1,467
1,120
1,006
Taxation
HK$ million
1,485
1,344
1,038
750.6
546.3
Dividends
HK$ million
3,041.7
4,147.8
2,513.8
2,285.3
2,333.0
Safety and Social
Safety (Hong Kong)
Urgent reports – total
Number
15,403
17,192
16,077
16,947
18,239
General incidents
Number
15,084
16,799
15,736
16,567
17,745
Gas related incidents
Number
319
393
341
380
494
Major gas emergencies
Number
6
6
4
10
6
(including suicide cases)
Incidents involving third party
Number
12
15
10
14
10
damage to underground pipes
Average response time for major
Minutes
18.34
19.28
19.22
20.1
19.9
gas incidents
Trench inspections
Number
17,599
16,533
18,400
17,496
15,541
Regular safety inspections
Number
1,114,409
1,177,367
1,110,744
1,177,170
1,229,128
– home visits
Key Statistics
