Stakeholder Engagement
Building Trust and Partnership – Communicating with Our Stakeholders
Key Stakeholders
Communication Channels
Employees
• Employee surveys
• Suggestion box, bulletins, newsletters, intranet, screensavers
• Meetings with employee union
• Issue-specific consultative sessions
• Superior Quality Service Programme
• Strategy Ambassadors Club in Hong Kong
• Green Ambassadors Club in Hong Kong
• Wenxin campaign in 2012
• Social media platform such as Weibo in mainland China
Local Communities
• District Council Focus Teams
• Community programmes
• District Fire Safety Committees
• Customer Focus Teams
Professional Bodies,
• Joint Utilities Safety and Occupational Health Policy Group (JU SOHPG)
Industry Peers, Regulators
• Joint Utilities Policy Group (JUPG)
• Climate Change Business Forum (Hong Kong)
• China Gas Association
• Gas Authority (GSO), EMSD
• The Hong Kong Institution of Engineers
• Polyethylene (PE) piping coalitions and International Organisation for
Standardisation (ISO) Technical Committees on PE pipes and fittings
• Other professional institutions and business chambers
Customers
• Newsletters, bill inserts, leaflets
• Maintenance visits, safety inspections, Customer Focus Team visits, safety talks
• Surveys and focus groups
• Publicity and community campaigns
• Management Offices/Incorporated Owners’ Associations
• Customer Service Hotline and customer centres
22 • Sustainability Report 2012
Making sure that we are not only accessible but also that we provide an open mind and a willing ear to
hear what our customers, partners and the community have to say, we have established a comprehensive
and diverse range of communication channels. These range from our Customer and District Focus Teams to
industry, professional, investor and community programmes. This ongoing two-way dialogue has proven to
be invaluable in generating mutual trust and fostering greater acceptance and understanding throughout our
operations.
