Sustainability Report 2012 • 65
Unit
2012
2011
2010
2009
2008
Community safety exhibitions
Number
12
13
12
12
12
Community safety talks
Number
6
5
6
11
2
In-house safety training
Number of
20,254
14,047
19,075
18,031
21,597
man-hours
External staff safety training
Number of
6,720
7,071
8,002
7,626
5,580
man-hours
Occupational Health and Safety
Accidents – all industrial for injuries
1
Number
10
10
16
14
12
(Accident Frequency
(Number of
0.19
0.19
0.31
0.27
0.24
Rate
1
)
accidents per
100,000 man-hours)
Reportable accidents
1.2
Number
7
9
14
9
10
(Accident Incidence
(Number of
2.5
2.9
5.7
3.7
4.1
Rate
1.2
)
reportable accidents
per 1,000 employees)
Traffic Accident Injury
Number of
3.74
3.11
3.71
3.05
4.44
Rate
3
traffic accident
injuries per 100 vehicles
Industrial Injury
Number of man-days
111
160
430
412
308
Man-days lost
Fatal accidents
Number
0
0
0
0
0
• Hong Kong employees
Fatal accidents
Number
0
0
0
0
0
• HCIL, TCCL and JV employees
Customer Service (Hong Kong)
Customer compliments
Number
6,090
5,658
5,532
5,554
4,100
Customer complaints
Number
7
10
9
17
16
Community Involvement (Hong Kong)
Employees participating in
Number
1,079
1,215
1,112
1,230
1,040
voluntary services
Members of Towngas Customer
Number
138
138
138
133
133
Volunteer Team
Voluntary service hours
Number of hours
68,508
64,956
48,815
44,939
38,852
(including employees and
customers)
