Sustainability Report 2012 • 55
Towngas Concession Schemes
This scheme, first introduced in 1995, began by
providing concessionary rates for our town gas
services to the elderly in Hong Kong. The scheme
has since expanded with the Towngas Concession
Scheme for People with Disabilities as well as for
Single-parent Families. In 2011, it grew yet again
with the Towngas Concession Scheme for Low
Income Families.
Towngas Volunteer Service Team
Our Community Service Programmes are
organised, managed and operated by our
employees under the auspices of the Towngas
Volunteer Services Team. In 2012, the number of
volunteer service hours in Hong Kong rose again
to reach a positive 68,508 hours for the year. The
number of activities also increased by 24%. The
Team, which was officially formed in 1999, has
accumulated over 395,000 community service
hours over the past 13 years.
Many of our activities on the mainland parallel our
efforts in Hong Kong. As such they include visits
to the elderly, the distribution of rice dumplings
during the Dragon Boat Festival as well as various
youth outreach programmes and incentives. At the
end of 2012, over 70% of our mainland businesses
had established volunteer teams, accumulating a
total of 500,000 service hours, benefitting around
700,000 people in the process.
Our Community Service
Achievements in 2012
(Hong Kong)
Number of voluntary
service hours (including
employees and
customers)
68,508
Number of people benefiting
from our volunteer services
492,539
Number of rice dumplings
made
230,030
Number of mooncakes made
210,000
Number of soup
servings distributed
41,310
Number of corporate
support programmes
through active
participation, donation
or in-kind sponsorship
83
Number of employees
participating in the
Company’s voluntary
services
1,079
Number of Towngas
Customer Volunteer
Teammembers
138
Number of voluntary
activities in which
Towngas volunteers
participated
294
Number of children
attending“Cooking for
Fun” English classes
475
Number of households
benefiting from all
Towngas Concession
Schemes
47,088
