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96 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 DATA AND REPORTING 97

Employees
1
Unit 2020 2019 2018 2017 2016

New Recruitment
Unit 2020 2019 2018 2017 2016

Total Headcounts Total Number 1,493 2,736 3,558 1,196 1,853
By gender
Employees Number 51,074 50,352 49,489 46,772 46,803 Male Number 1,123 1,864 2,418 910 1,352
By employment types Female Number 370 872 1,140 286 501
Full-time Number 51,067 50,342 49,478 46,758 46,789 By age group
Part-time Number 7 10 11 14 14 ≤25 Number 392 766 1,186 216 320
By gender 26-35 Number 735 1,201 1,743 513 766
Male Number 34,876 34,069 33,331 31,386 31,945 36-45 Number 281 590 487 285 465
Female Number 16,191 16,273 16,147 15,372 14,844 46-55 Number 73 152 121 155 260
By age group ≥56 Number 12 27 21 27 42
≤25 Number 3,809 3,989 4,065 4,114 4,656
26-35 Number 18,181 16,574 16,733 16,527 16,468 Social Performance
36-45 Number 14,858 15,151 15,024 14,249 13,964
46-55 Number 11,876 12,225 11,572 10,124 9,961 Community Involvement
≥56 Number 2,343 2,403 2,084 1,744 1,740
By employee category Unit 2020 2019 2018 2017 2016

Senior management Number 1,082 1,003 1,002 971 929 Employees participating in Number 11,176 11,487 11,154 8,013 9,016
Middle management Number 5,013 5,750 5,074 4,506 4,485 voluntary services
General staff Number 44,972 43,589 43,402 41,281 41,375 (Mainland utility businesses)
Voluntary service hours Hours 714,300 264,440 238,000 135,154 93,701
Turnover Rate (Mainland utility businesses)
Average turnover % 2.0 2.8 4.1 4.1 2.3
By gender
Male % 2.1 2.9 4.8 4.7 2.5
Female % 1.7 2.6 2.5 2.8 1.9
By age group
≤25 % 4.5 6.2 7.7 4.6 3.5
26-35 % 2.9 4.0 7.2 6.4 2.7
36-45 % 1.5 2.1 2.0 2.5 1.9
46-55 % 0.7 1.3 0.8 2.3 1.7
≥56 % 0.8 1.3 2.6 3.5 1.8

1. Includes all people employed by the Group, its subsidiaries, associates and joint ventures outside Hong Kong.