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86 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 STRENGTHENING CORPORATE GOVERNANCE 87

Additionally, we closely monitor the Competition from harm or loss. To reduce security risks, we Following the relevant successful drawing and short
Ordinance and report to the management on any have implemented appropriate security measures. film competitions held in Hong Kong last year, we
developments that could have a significant impact Security surveys and audits are conducted to assess Employees printed the award-winning drawings on stationery and
on Towngas. possible threats or risks to our major facilities. We • Employment practices 1 No reportable cases distributed them to all employees of the Company
also work with governments and our partners to to raise awareness of the need for ethical behaviour
Protecting Intellectual Property Rights safeguard our assets and provide our employees at work and in everyday life. We also broadcast
and contractors with a secure work environment. the award-winning short films on Towngas’ internal
All employees must respect, and not infringe, Customers communication channels.
copyrighted work and comply with all applicable While our security team does its utmost to protect • Customer privacy No reportable cases
laws and regulations. We also require our suppliers our people and physical assets, it must also respect In mainland China, we organised training based
to respect intellectual property. In any case of human rights in the discharge of its duties. We • Product and service information No reportable cases on our Total Quality Management (TQM) theme
and labelling, and marketing
infringement of intellectual property rights by our ensure that all security personnel are kept abreast of information of overcoming challenges, which showed how
suppliers, they will have the responsibility to defend legislation concerning human rights and the rule of employees can live up to a culture of Courtesy,
and indemnify Towngas. law and that they treat people in an appropriate and Craftsmanship and Integrity even in difficult times. In
respectful manner. New security personnel receive The Environment addition to the training we provided, we organised
Respect for Human Rights training in anti-corruption and non-discrimination a short film competition to share best practice
during their induction and are required to comply No reportable cases case studies on the principles of our Courtesy,
Prevention of Child Labour or with our Code of Conduct. Craftsmanship and Integrity culture to overcome
Forced Labour 1 Employment practices related to compensation and dismissal, challenges at work.
recruitment and promotion, working hours, rest periods, equal
Progress opportunity, diversity, anti-discrimination, and other benefits
In accordance with our adherence to human rights Areas and welfare. The issue of human rights was a concern raised by
principles, we strictly prohibit child labour and Promoting an Ethical Culture our stakeholders. We are examining ways to prevent
forced labour in our operations. To ensure we are and mitigate any human rights violations. We will also
legally compliant with local laws and regulations Legal Compliance In 2020, we provided 156 hours of anti-corruption look at the training needs of our workers so that they
in our recruitment, we check applicants’ identity training for our employees and reinforced our culture are better equipped to address any human rights
including, but not limited to, their age and eligibility Towngas complies with all major local laws and of integrity. Due to the COVID-19 pandemic, we issues that might arise in the course of their work.
for employment. We also ensure that employees regulations, as the basic requirement for how we replaced our face-to-face teaching sessions with
are given rest days and are compensated for any operate. e-learning modules on topics such as integrity and
overtime work, as required by local regulators. anti-fraud.

We have extended the concept of fair labour Business ethics
throughout our entire supply chain and require our
suppliers to comply with our policies on child labour • Anti-corruption No reportable cases
and forced labour, as stipulated in our CSR Code of • Anti-competitive behaviour No reportable cases
Practice for Suppliers. Child labour and forced labour • Labour standards
are two of our critical assessment criteria when we (child and forced labour) No reportable cases
conduct an on-site corporate social responsibility
(CSR) audit of our suppliers. For more details, please
refer to the Supplier Relationship section. Health and Safety

Security • Occupational health and safety No reportable cases
• Customers and the public No reportable cases
Towngas is committed to minimising potential
security threats to the Company’s facilities and its
employees. We have a Corporate Security Policy in
place to protect employees and company assets