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106 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 GRI & ESG CONTENT INDEX 107

GRI Standards/ Disclosures Cross Reference/ External GRI Standards/ Disclosures Cross Reference/ External
Material Topics Information Assurance Material Topics Information Assurance
414: Supplier 103 Management approach Our ESG Approach (p.21-22) • 419: 103 Management approach Our ESG Approach (p.21-22) •
Social Contributing to Stakeholders (p.79-81) Socioeconomic Ensuring Health and Safety (p.38)
Assessment 414-2 Negative social impacts in the Contributing to Stakeholders (p.79-81) • Compliance Contributing to Stakeholders (p.64)
2016 supply chain and actions taken
2016 Strengthening Corporate Governance
416: Customer 103 Management approach Our ESG Approach (p.21-22) • (p.84-86)
Health and Ensuring Health and Safety (p.42) 419-1 Non-compliance with laws and Strengthening Corporate Governance •
Safety 2016 Contributing to Stakeholders (p.70-71) regulations in the social and (p.86-87)
Customer Safety economic area
Public Safety
416-1 Assessment of the health and Ensuring Health and Safety (p.42-47) • Emergency 103 Management approach Our ESG Approach (p.21-22) •
safety impacts of product and Preparedness Ensuring Health and Safety
service categories (p.38, 45-46)
416-2 Incidents of non-compliance Strengthening Corporate Governance • Public Safety
concerning the health and (p.86)
safety impacts of products and Asset Integrity 103 Management approach Our ESG Approach (p.21-22) •
services and Process Ensuring Health and Safety
Safety (p.38, 45-46)
417: Marketing 103 Management approach Our ESG Approach (p.21-22) •
and Labelling Contributing to Stakeholders (p.71) Network Safety
2016 417-2 Incidents of non-compliance Contributing to Stakeholders (p.72) • G4-OG13 Number of process safety Ensuring Health and Safety (p.46-47) •
concerning product and service Strengthening Corporate Governance events, by business activity
information and labelling (p.87)
417-3 Incidents of non-compliance Contributing to Stakeholders (p.72) • Fossil Fuel 103 Management approach Creating Business Opportunities •
concerning marketing Strengthening Corporate Governance Substitutes (p.33-35)
communications (p.87) Protecting the Environment (p.56-57)
Landfill Gas
418: Customer 103 Management approach Our ESG Approach (p.21-22) • G4-OG14 Volume of biofuels produced Creating Business Opportunities •
Privacy 2016 Contributing to Stakeholders (p.38) and purchased meeting (p.33-35)
Privacy Policy Statement
418-1 Substantiated complaints Contributing to Stakeholders (p.72) • sustainability criteria Protecting the Environment (p.56-57)
concerning breaches of
customer privacy and losses of
customer data