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110 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 GRI & ESG CONTENT INDEX 111

Aspects General Disclosures and KPIs Cross Reference/Information Aspects General Disclosures and KPIs Cross Reference/Information
B3 General Policies on improving employees’ knowledge and Contributing to Stakeholders (p.64- B6 General Information on: Ensuring Health and Safety (p.38)
Development Disclosure skills for discharging duties at work 65) Product Disclosure (a) the policies; and Contributing to Stakeholders
and Training Description of training activities Responsibility (b) compliance with relevant laws and regulations (p.70-71)
B3.1 Percentage of employees trained by gender and Key Statistics (p.92) that have a significant impact on the issuer Strengthening Corporate
employee category relating to health and safety, advertising, Governance (p.86-87)
B3.2 Average training hours completed per employee Key Statistics (p.92) labelling and privacy matters relating to Customer Safety
by gender and employee category products and services provided and methods Privacy Policy Statement
of redress Service Pledge
B4 General Information on: Contributing to Stakeholders (p.64) B6.1 Percentage of total products sold or shipped No relevant case was recorded.
Labour Disclosure (a) the policies; and Strengthening Corporate subject to recalls for safety and health reasons
Standards (b) compliance with relevant laws and regulations Governance (p.86) B6.2 Number of products and service related Contributing to Stakeholders (p.72)
that have a significant impact on the issuer complaints received and how they are dealt with Service Pledge
relating to preventing child and forced labour B6.3 Description of practices relating to observing and Strengthening Corporate
B4.1 Description of measures to review employment Strengthening Corporate protecting intellectual property rights Governance (p.86)
Code of Conduct
practices to avoid child and forced labour Governance (p.86) B6.4 Description of quality assurance process and Ensuring Health and Safety (p.42-47)
B4.2 Description of steps taken to eliminate such Strengthening Corporate recall procedures Total Solution Services
practices when discovered Governance (p.86) B6.5 Description of consumer data protection and privacy Contributing to Stakeholders
Operating Practices policies, how they are implemented and monitored (p.85-86)
Privacy Policy Statement
B5 General Policies on managing environmental and social Contributing to Stakeholders
Supply Chain Disclosure risks of the supply chain (p.79-80) B7 General Information on: Strengthening Corporate
Management Strengthening Corporate Anti- Disclosure (a) the policies; and Governance (p.86)
Governance (p.86-87) corruption (b) compliance with relevant laws and regulations Corporate Governance
CSR Code of Practice for that have a significant impact on the issuer
Suppliers relating to bribery, extortion, fraud and money
B5.1 Number of suppliers by geographical region Contributing to Stakeholders (p.81) laundering
B5.2 Description of practices relating to engaging Contributing to Stakeholders B7.1 Number of concluded legal cases regarding Strengthening Corporate
suppliers, number of suppliers where the practices (p.80-81) corrupt practices brought against the issuer or its Governance (p.85)
employees during the reporting period and the
are being implemented and how they are outcomes of the cases
implemented and monitored B7.2 Description of preventive measures and whistle- Strengthening Corporate
B5.3 Description of practices used to identify Contributing to Stakeholders blowing procedures, how they are implemented Governance (p.85)
environmental and social risks along the supply (p.80-81) and monitored Whistleblowing Policy
chain, and how they are implemented and B7.3 Description of anti-corruption training provided to Strengthening Corporate
monitored directors and staff Governance (p.74)
B5.4 Description of practices used to promote Contributing to Stakeholders (p.81)
environmentally preferable products and services Community
when selecting suppliers, and how they are B8 General Policies on community engagement to understand Contributing to Stakeholders (p.74)
implemented and monitored Community Disclosure the needs of the communities where the issuer Social Projects

Investment operates and to ensure its activities take into Code of Conduct
consideration the communities’ interests
B8.1 Focus areas of contribution Contributing to Stakeholders (p.74)
B8.2 Resources contributed to the focus area Contributing to Stakeholders
(p.74-78)
Key Statistics (p.94, 97)