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106         ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020                                                                                                                            GRI & ESG CONTENT INDEX     107









             GRI Standards/   Disclosures                         Cross Reference/               External                            GRI Standards/   Disclosures                        Cross Reference/               External
             Material Topics                                      Information                    Assurance                           Material Topics                                     Information                    Assurance
             414: Supplier    103      Management approach        Our ESG Approach (p.21-22)          •                              419:             103     Management approach        Our ESG Approach (p.21-22)          •
             Social                                               Contributing to Stakeholders (p.79-81)                             Socioeconomic                                       Ensuring Health and Safety (p.38)
             Assessment       414-2    Negative social impacts in the   Contributing to Stakeholders (p.79-81)  •                    Compliance                                          Contributing to Stakeholders (p.64)
             2016                      supply chain and actions taken
                                                                                                                                     2016                                                Strengthening Corporate Governance
             416: Customer    103      Management approach        Our ESG Approach (p.21-22)          •                                                                                  (p.84-86)
             Health and                                           Ensuring Health and Safety (p.42)                                                   419-1   Non-compliance with laws and   Strengthening Corporate Governance   •
             Safety 2016                                          Contributing to Stakeholders (p.70-71)                                                      regulations in the social and   (p.86-87)
                                                                  Customer Safety                                                                             economic area
                                                                  Public Safety
                              416-1    Assessment of the health and   Ensuring Health and Safety (p.42-47)  •                        Emergency        103     Management approach        Our ESG Approach (p.21-22)          •
                                       safety impacts of product and                                                                 Preparedness                                        Ensuring Health and Safety
                                       service categories                                                                                                                                (p.38, 45-46)
                              416-2    Incidents of non-compliance   Strengthening Corporate Governance   •                                                                              Public Safety
                                       concerning the health and   (p.86)
                                       safety impacts of products and                                                                Asset Integrity   103    Management approach        Our ESG Approach (p.21-22)          •
                                       services                                                                                      and Process                                         Ensuring Health and Safety
                                                                                                                                     Safety                                              (p.38, 45-46)
             417: Marketing   103      Management approach        Our ESG Approach (p.21-22)          •
             and Labelling                                        Contributing to Stakeholders (p.71)                                                                                    Network Safety
             2016             417-2    Incidents of non-compliance   Contributing to Stakeholders (p.72)  •                                           G4-OG13 Number of process safety   Ensuring Health and Safety (p.46-47)  •
                                       concerning product and service   Strengthening Corporate Governance                                                    events, by business activity
                                       information and labelling  (p.87)
                              417-3    Incidents of non-compliance   Contributing to Stakeholders (p.72)  •                          Fossil Fuel      103     Management approach        Creating Business Opportunities     •
                                       concerning marketing       Strengthening Corporate Governance                                 Substitutes                                         (p.33-35)
                                       communications             (p.87)                                                                                                                 Protecting the Environment (p.56-57)
                                                                                                                                                                                         Landfill Gas
             418: Customer    103      Management approach        Our ESG Approach (p.21-22)          •                                               G4-OG14 Volume of biofuels produced   Creating Business Opportunities   •
             Privacy 2016                                         Contributing to Stakeholders (p.38)                                                         and purchased meeting      (p.33-35)
                                                                  Privacy Policy Statement
                              418-1    Substantiated complaints   Contributing to Stakeholders (p.72)  •                                                      sustainability criteria    Protecting the Environment (p.56-57)
                                       concerning breaches of
                                       customer privacy and losses of
                                       customer data
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