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04
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HIGHLIGHTS
10 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 2020 HIGHLIGHTS 11
04 2020

HIGHLIGHTS

Protecting the Environment

Climate Change Resources

Creating Business Opportunities • Carbon intensity of gas production (Hong Kong) • Electrical power consumption at
- 0.592 kg CO2e/unit of town gas Towngas’ North Point Headquarters:
Financial Green Sustainable ↓4.29% compared with 2019
Performance Finance Business - ↓23% compared with 2005 baseline

• Revenue • Towngas’ • In the process of developing • Conducted a scenario analysis on • Used Gas Appliance Recycling Programme:
HK$40,927 million HK$734.4 million 2 pilot projects in Hebei climate-related transition >1,600 tonnes of metal recovered
Green Bond province to convert agricultural risks and opportunities
• 437 projects continued to support four major waste into products such as
outside Hong Kong waste-to-energy projects furfural and/or cellulosic ethanol

• Customer accounts:
- 1.94 million • Developing a smart
for town gas business energy business,
(Hong Kong) including solar photovoltaic power Contributing to Stakeholders

- 31.81 million generation systems and energy
for city-gas business storage facilities Employees Customers Community Suppliers
(mainland China) • Number of employees • 99.99% supply • Volunteer service hours • Assessed
- 2,495 reliability rate over 170
- 2.53 million (Hong Kong) (Hong Kong) - 16,633 hours (Hong major suppliers
Kong employees and
for water business - 51,067 customers) in Hong Kong
(mainland China)
(outside Hong Kong) • Set up a team of - 714,300 hours and mainland
departmental
data protection (mainland utility employees) China on their
• Average training hours coordinators corporate social
per employee: to enhance the • Love on Delivery responsibility
- 17.5 hours effectiveness of the programme distributed performance
(Hong Kong) Privacy Management 30,000 fresh food
Programme packs to 1,000
underprivileged families
Ensuring Health and Safety • 5,814 customer
compliments received
Occupational Safety and Health Customers and Public (Hong Kong)

• Implemented Corporate Preparedness • Customer-related emergency reports
Plan for Infectious Diseases during (Hong Kong)
COVID-19 to protect staff and contractors ↓35% in last five years

• Accident frequency rate (Hong Kong) • Serious gas-related accidents (mainland China) Strengthening Corporate Governance
- Employees : 0.32 ↓84% in last five years
- Contractors : 0.25 Risk Management Business Ethics
• No major incidents at our chemical
accidents per 100,000 man-hours plants (mainland China) • Ensured the effectiveness of our • Reinforced our culture of integrity
risk management framework by and launched e-learning modules to further
continuously mitigating risks that may have a promote business ethics
significant impact on our business