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02
MANAGING DIRECTOR’S
MESSAGE
4 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 MANAGING DIRECTOR’S MESSAGE 5
02 MANAGING DIRECTOR’S

MESSAGE

In 2020, we faced an extremely challenging year as a result of the COVID-19 outbreak,
which affected all of us in Hong Kong and mainland China. Although the pandemic
had an impact on our business and the overall economy, as a resilient and innovative
company Towngas was able to emerge relatively unscathed from the past year’s events.
In large part, our recovery was due to the decisive actions of our senior management
team and dedication of our colleagues who worked closely together and with the
community to combat and contain the coronavirus.

As a result of their efforts, we were able to keep the pandemic mostly under control in
our operations.

Response to COVID-19 home arrangements. As a result of these and other
measures, we were able to minimise the infection
The health and safety of our employees, and indeed rate among our staff.
all of our stakeholders, came under threat during
the year because of the outbreak of COVID-19. We As a caring organisation, we also reached out to the
recognised the seriousness of this threat shortly after community and offered help in the form of food relief,
it emerged in early 2020 and took immediate steps temporary jobs for the unemployed, and assistance
to reduce the risk of infection among our staff and to businesses in the catering sector, our valued
contractors. partners and one of the industries most affected by
the pandemic.
After activating our Corporate Preparedness Plan
for Infectious Diseases, we initiated a variety of
measures across our facilities in Hong Kong and
mainland China. They included a comprehensive
programme of sanitisation, temperature checks, the
To stay ahead of challenges distribution of protective equipment and work-from-
and embrace the new
normal, we will continue to
maintain our commitment
to environmental, social and

governance development and
build a sustainable future.

Alfred Chan Wing-kin
Managing Director