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12 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 2020 HIGHLIGHTS 13

Major Corporate Awards and Recognitions in 2020
iMoney Brand Awards 2020 The 8th ib Design Excellence & Remarkable
· Professional Culinary School Brand Award Brand Awards
The following awards are listed in alphabetical order. A complete list of the awards won by Towngas in 2020 is
by iMoney · Remarkable Brand – Mia Cucina
available on our corporate website.
by Interior Beauté

Award for Excellence in Training and Family Top Brand 2019 Manpower Developer
Development 2020 – Gold Award · Parents & Kids Activities – Parents & Kids Courses Award Scheme The 19th Hong Kong Occupational Safety
· Best in Future Talent Development by ESDlife (2018 – 2020) and Health Award
· HR Professionals’ Favourite Campaign · Manpower Developer · Safety Management System Award – Gold
by The Hong Kong Global 2000 Grand Prize Award · 5S Good House Keeping Best Practices Award
Management by Forbes by Employees Retraining Board – Gold

Association
Highest Service Hour Award 2019 · OSH Annual Report Award – Gold
· Private Organisations – Best Customers · Best Workspace Infection Control Measures
Participation – Honour Sing Tao Service Award – Silver
· Private Organisations – Category 1 – Merit Awards 2019 · Safety Performance Award
Caring Company · After-sales Services Award (i) The Hong Kong and China Gas Company Limited
by The Hong Kong Council of Social Service by Social Welfare Department by Sing Tao Daily (ii) Towngas Telecommunications Company Limited

China IDC Industry 2020 Home Journal Best Brand Awards (iii) U-Tech Engineering Company Limited
Quality Service Award · Best Kitchen Design (iv) P-Tech Engineering Company Limited
by China IDC Industry by Home Journal The 1st Greater Bay Area Business by Occupational Safety and Health Council
Annual Ceremony Sustainability Index
Organisation Committee Hong Kong Customer Contact · Ranked First
Association Award 2019 · Exemplar Level
Constituent Companies of the Hang Seng · Mystery Caller Assessment Award – by The Chinese University
Corporate Sustainability Index Series Commerce and Public Utilities – Gold Award of Hong Kong
· Towngas by Hong Kong Customer Contact
· Towngas China Association
By Hang Seng Indexes Company Limited
Hong Kong Service Awards 2020
Corporate Social Responsibility Award 2020 · Public Utilities U Favourite Food Awards 2020
by Capital Magazine by East Week · U Favourite Great View Restaurant
The 5th Hong Kong Business by U Magazine
Customer Service Excellence Award 2019 HSBC Living Business Award Sustainability Index -
· Grand Award – Silver Award · Sustainable Supply Chain · Ranked First
· Digital Transformation Award –Gold Award Leaders · Exemplar Level
· Team Award – Field & Special Service – by Business Environment Council by The Chinese University 2019 Hong Kong Awards for
Bronze Award of Hong Kong Environmental Excellence
by Hong Kong Association for Customer IFAPC Outstanding Listed · Public and Community Services –
Service Excellence Companies Award 2020 Gold Award
by The Hong Kong Institute of
Elite Awards 2019 – Star Cooking School Award Financial Analysts and Professional by Environmental Campaign
by Ming Pao Weekly Commentators Limited Committee

Employer of Choice Award 2020 IFPHK Financial Education Leadership The 8th Hong Kong
· Employer of Choice Award Award 2020 Volunteer Award
· Corporate Social Responsibility Award · Corporate Financial Education Leadership – · Corporate Award Categories of Awards:
· Corporate Sustainability Award Gold Award by Agency For Volunteer Service Business and Service Environment Governance
by Job Market Publishing Limited by Institute of Financial Planners of Hong Kong Health and Safety Social