Unit	2007	2006	2005	2004	2003
Business
Operations (Company)
Customers as at 31 December	No.	1,646,492	1,622,648	1,597,273	1,562,278	1,520,166
Customers per km of mains	No.	526	524	518	516	510
Employees as at 31 December	No.	1,919	1,912	1,901	1,954	1,986
Average turnover of workforce	%	6.8	4.39	5.45	4.92	3.82
Installed capacity	Thousand cubic metres per day	12,260	12,260	12,050	11,210	11,000
Town gas sales	Million MJ	27,041	27,034	27,261	27,137	27,002
Financial
Revenue	HK$ million	14,2261	13,4651	9,351	8,154	7,289
Manpower costs	HK$ million	993.0	854.9	759.0	719.7	708.7
Taxation	HK$ million	974.3	914.6	628.6	623.0	75.2
Dividends	HK$ million	2,121	1,928	1,936	1,967	1,975

	Unit	2007	2006	2005	2004	2003
Safety and Social
Safety (Hong Kong)
Urgent reports – total	No.	17,976	16,651	17,994	15,561	13,627
General incidents	No.	17,463	16,216	17,657	15,234	13,238
Gas related incidents	No.	513	435	337	327	389
Major gas emergencies (including suicide cases)	No.	13	17	15	19	15
Incidents involving third party damage to underground pipes	No.	12	13	17	28	41
Average response time for major gas emergencies and gas related incidents	Minutes	20.4	19.8	19.6	19.4	19.2
Trench inspections	No.	14,665	16,201	16,803	16,030	13,963
Regular safety inspections – home visits	No.	900,634	890,000	1,073,078	979,170	988,288
Community safety exhibitions	No.	12	48	22	21	26
Community safety talks	No.	16	46	9	18	6
In-house safety training	No. of man-hours	20,908	21,003	18,440	17,794	18,953
External staff safety training	No. of man-hours	5,693	6,019	5,182	1,384	1,416
Occupational Health and Safety
Accidents – all industrial injuries2,3	No.	16	33	25	27	31
(Accident Frequency Rate2,3)	(No. of accidents per 100,000 man-hours)	(0.32)	(0.67)	(0.51)	(0.54)	(0.62)
Reportable accidents2,3	No.	13	29	18	24	25
(Accident Incidence Rate2,3)	(No. of reportable accidents per 1,000 employees)	(5.4)	(12.3)	(7.6)	(10.0)	(10.4)
Traffic Accident Injury Rate3,4	No. of traffic accident injuries per 100 vehicles	1.81	3.05	3.44	1.59	4.04
Industrial Injury Man-days lost	No. of man-days	659	559	705	714	817
Fatal accidents
• Hong Kong employees	No.	0	0	0	0	0
• HCIL and JV employees	No.	1	0	0	0	0
Customer Service (Hong Kong)
Customer compliments	No.	4,069	3,889	3,932	3,431	2,362
Customer complaints	No.	17	28	33	37	41
Community Involvement (Hong Kong)
Employees participating in voluntary services	No.	953	799	749	603	500
Members of Towngas Customer Volunteer Team	No.	100	64	64	-	-
Voluntary service hours (including employees and customers)	No. of hours	38,935	23,818	20,638	17,333	11,074

	Unit	2007	2006	2005	2004	2003
Environmental
Resource Use / Conservation (Hong Kong)
Naphtha saved	Metric tonnes	3,430	3,121	3,733	3,810	4,500
Town gas saved #	Cubic metres	3,818,419	4,702,154	5,118,653	6,705,940	8,157,380
Water saved	Cubic metres	214,075	232,215	272,039	261,579	220,500
Photovoltaic (PV) panel installed	Square metres	75	68	68	64	64
Grid electricity saved through PV panels	kWh	86,200	85,000	85,000	80,000	80,000
Electricity saved (North Point headquarters and Ma Tau Kok office)#	kWh	3,737,070	3,225,452	2,947,278	2,762,046	2,474,062
CO2 emission avoided equivalent to electricity saved (North Point headquarters and Ma Tau Kok office) *	Metric tonnes	2,616	2,258	2,063	1,933	1,732
Electricity saved (Tai Po plant) #	kWh	3,856,156	3,488,896	1,982,872	1,285,039	1,985,600
CO2 emission avoided equivalent to electricity saved (Tai Po plant) *	Metric tonnes	2,699	2,442	1,388	899	1,390
Landfill gas utilisation as heating fuel in gas production	Cubic metres from Shuen Wan	2,716,366	3,492,734	4,141,556	5,144,851	5,827,000
	from NENT SNG	5,390,254 (since May 2007)
Air Emissions (Hong Kong)
CO2	Daily average in metric tonnes (Metric tonnes per million MJ of town gas)	909 (12.33)	1,064 (14.44)	1,404 (15.31)	1,125 (15.22)	1,121 (15.25)
NOx	Daily average in kg (Kg per million MJ of town gas)	345 (4.68)	502 (6.82)	610 (8.16)	659 (8.92)	623 (8.48)
SOx	Daily average in kg (Kg per million MJ of town gas)	3.1 (0.04)	2.4 (0.03)	2.7 (0.04)	5.9 (0.08)	9.1 (0.12)
Greenhouse gases (production only)	Metric tonnes in terms of CO2 equivalent	333,161	391,062	418,983	413,297	-
Aqueous Emissions (Hong Kong)
Wastewater	Daily average in cubic metres (Cubic metres per million MJ of town gas)	515 (6.98)	474 (6.44)	622 (8.32)	749 (10.13)	568 (7.73)
Waste Avoidance / Recycling (Hong Kong)
Chemical waste generated	Daily average in kg (Kg per million MJ of town gas)	27 (0.37)	42 (0.57)	47 (0.62)	80 (1.08)	63 (0.86)
Spent catalyst collected for metal recovery	Metric tonnes	23	56.8	33.8	40.2	26.2
Metal chemical drums reused	No.	219	211	408	412	488
Plastic chemical drums reused	No.	660	779	433	429	662
Spent lube oil recycled	Metric tonnes	3.91	4.08	3.54	6.57	9.42
Scrap metal recycled
Old gas appliances	Metric tonnes	1,091	1,198	1,076	824	175
From the construction and maintenance of plant and pipelines	Metric tonnes	45	72	107	60	49
PE pipe recycled	Metric tonnes	44	-	-	-	-
Gas appliances avoiding the use of polyfoam packaging materials	Metric tonnes	4.45	5.4	14.7	16.9	43.4
Gas appliances with polyfoam packaging materials being recycled	Metric tonnes	0.24	1.0	7.4	1.93	3.5
Percentage of gas appliances with polyfoam packaging materials being recycled	%	97.9	80	91	86	77
Awareness Raising and Training
In-house environmental training (Hong Kong)	No. of man-hours	1094	228	921	283	168
Environmental training for JVs	No. of attendants	30	6	17	1	4

Note:
1	The figure includes property sales.
2	Contractor and joint venture employees are excluded.
3	A revised definition for accidents was adopted in 2005. Direct comparison of data before and after 2005 is therefore inappropriate.
4	Only Towngas employees in Hong Kong are included.
#	These figures are the savings achieved compared with the data of a reference year before implementing the respective environmental initiative
*	The default value to account for the GHG Emission Factor of electricity sold to customers in Hong Kong is 0.7kg/kwh.
	Reference: Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings of Commercial, Residential or Institutional Purposes in Hong Kong (by EPD & EMSD)