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44 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 ENSURING HEALTH AND SAFETY 45

Developing Safe Appliances Management
Approach
One of the trends we have identified is the ageing of
our population. In response to the safety concerns
of our elderly customers, we launched a new built-in Towngas adheres to well-established design, engineering and operating principles to maintain the safety of our
hob equipped with an exclusive anti-scorch protection facilities and equipment. By combining these principles with a rigorous maintenance regime, we are able to
feature, which is able to detect abnormal temperatures ensure our processes and assets are safe, reliable and in good working order.
and automatically shut off the appliance if it is
inadvertently left on. Our gas production plants and transmission and distribution network have all been certified to the ISO 55001
Asset Management standard. A Process Safety Management (PSM) system is also in place for our chemical
The Internet of Things (IoT) is another area we are plants in Hong Kong and mainland China, which allows us to identify and record critical hazards and develop
exploring for enhancing safety, including appliances measures to control and mitigate risks.
with a variety of smart functions. For example,
customers can use their smartphone to monitor the Emergency and Crisis Management
status of an appliance remotely and shut it off in case
of an emergency, or receive an alert message if the Towngas has a robust Corporate Crisis Management Plan in place, with a three-tiered approach for recovering
condition of the appliance is unsafe, such as when a from an emergency situation in a timely and effective manner, while ensuring disruptions to the public are kept
flame is left on after leaving home or when appliances to a minimum.
have defects.

More smart features will be gradually introduced in other new appliances, such as hotplates, built-in hobs, Tier 1 Tier 2 Tier 3
range hoods and water heaters. Corporate Departmental Specific Emergency
Crisis Plan Emergency/Crisis Plan Procedures

Public Safety

2020 Performance Highlights Future Actions and Targets

Gas incidents reported by Upgrade, verify and maintain
the public per 10 km of the Safety Instrumented Senior management Managers and Frontline staff take
gas pipes↓49% in last System (SIS) of all major facilities deploys company key emergency appropriate action
five years (Hong Kong) with potential hazards resources, liaises personnel outline to tackle specific
with government general actions incident
authorities and to take during
Serious gas-related accidents Develop an in-house handles the media emergency
(mainland China) Hazard and Operability situations
↓84% in last five years (HAZOP) Studies
Talent Pool across
chemical plants Regular training exercises and drills on crisis management are conducted for staff for better emergency
preparedness. We also conduct regular table-top exercises to further enhance our management team’s ability to
No major incidents at our handle emergency situations.
chemical plants (mainland China)