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76 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 CONTRIBUTING TO STAKEHOLDERS 77

Case Study

Supporting people during COVID-19 Love on Delivery Programme

As a socially responsible company, we met the challenge of COVID-19 by extending our caring culture from inside In partnership with the Christian Family Service Centre (CFSC), we
Towngas to focus on external stakeholders. Our response was to explore new and different ways of supporting those in launched the Love on Delivery programme to assist families with
need in the community. decreased income as a result of job loss or underemployment since

Photocatalytic Disinfectant Spray for Restaurants the outbreak of COVID-19. A total of 30,000 fresh food packs were
distributed to 1,000 families who needed immediate help with daily
To assist food and beverage (F&B) businesses affected necessities and food expenses.
by the pandemic, we offered to apply nano photocatalytic
long-acting disinfectant spray and distributed bottle-size A new Facebook page, Love on Delivery, was also launched to
nanospray free of charge. This was done not only to curb organise online activities, share gas safety tips and cooking videos
the spread of the novel coronavirus but also to strengthen to further connect with these families. Through this channel, instead
the public’s confidence in the hygiene of these businesses of meeting beneficiaries in person, Towngas volunteers were able to
and show our support to the catering industry. During the transform into volunteers online (VOL) to help those in need under the
programme, we distributed tens of thousands of bottles of “new normal”.
nanospray free of charge to businesses ranging in size from
small street-side diners to large F&B chains in the city.

Supporting F&B and the Economy
Programme

With this programme, our aim was to help revive the
restaurant and catering sector, which has been suffering
tremendously because of the pandemic, as well as
the economy as a whole. The campaign included an
online shopping loyalty programme to give away food
and beverage coupons to encourage public support for New Job Opportunities for the Unemployed
the catering industry and create a positive impact in the
community. Also offered was an interest-free kitchen To assist those who have recently become
equipment rental and purchase scheme to make it easier unemployed, Towngas provided short-term
for those interested to join the catering industry. job placements during the year as part of our
Unemployment Support Programme. New
openings were created and nearly 60 people
were hired under the programme, which aims
to alleviate economic pressures on job-seekers
during this difficult time. It also helped to enrich
their work experience for their future career
development. Upon the completion of their
temporary employment with us, we offered a
one-year contract to selected candidates.