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74 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 CONTRIBUTING TO STAKEHOLDERS 75

Management Community Health and Wellness
Approach As an extension of our warm and caring culture and in response to the issues associated with an ageing society,

we are focusing more on programmes for people in need and the elderly.
As a caring, socially responsible company, Towngas believes in contributing to the communities we serve and
creating long-lasting value for society.
In 2020, it was much more challenging to take our activities into the community because of the COVID-19
pandemic. Social distancing hindered us from providing our services at a time when the underprivileged needed
To understand the needs of the local communities in which we operate, we engage in ongoing conversations it most. Many community activities were cancelled, postponed or changed to an online format in order to prevent
with NGOs and government officials to identify appropriate programmes. One of our major outreach vehicles the spread of the coronavirus.
in Hong Kong for promoting stronger links with the
community is our District Council Focus Team. Community Despite the challenges of the year, we were able to raise a total of HK$260,000 through our internal Mad Dog
It liaises directly with all District Councillors Health and Café fund-raising programme, which was established to improve the living standards of the elderly and people
Wellness
and works with them and other local with disabilities. Funds raised during the campaign were used to purchase air purifiers, in addition to the electric
representatives to prioritise needs and washlets and thermo ventilators donated in past years, in order to maintain good airflow in elderly care homes.
formulate effective solutions that make the The A total of 75 air purifiers were donated to more than 50 care homes during this year’s campaign.
greatest possible impact. Environment

Our community initiatives focus on three
areas covering many of the social issues 2020 Community Activities (Hong Kong)
faced by the communities in which we operate Youth Activity Objective Progress
(please refer to the diagram on the right). Development
Love on Delivery To assist families with decreased 30,000 fresh food packs were
In addition to providing financial aid and in-kind contributions, we also express our encouragement and Programme income as a result of job loss or distributed to 1,000 families
support for our employees to get involved in community and voluntary work in line with our Code of Conduct. underemployment since the outbreak
The Towngas Volunteer Service Team and Towngas Customer Volunteer Team further extend our connections of COVID-19
with the community by enabling our staff, their families and customers to become involved in meaningful
community activities. Soup to Warm the To show our care for the elderly and 47,180 servings of soup

Heart Campaign, people in need distributed
We also participate in lectures, seminars and conferences on topics such as sustainability, safety, climate Rice Dumplings for
change, water conservation and career development. Through these activities, we are able to share our the Community and 154,300 rice dumplings donated
management expertise with the public as well as our professional and technical knowledge. This, in turn,
promotes awareness of these issues and encourages greater collaboration on resolving the environmental, Mooncakes for the
social and governance (ESG) challenges we face. Community 130,500 mooncakes delivered

Farming for Charity To donate vegetables to people in 3,570 catties of vegetables
Progress need through volunteer work on an donated to 7,140 people in need
Areas organic farm

In 2020, the Towngas Volunteer Service Team in Hong Kong had 785 staff members while Towngas Customer In mainland China, we organise a Rice Dumplings for the
Volunteer Team had 241 customers registered. A total of 16,633 volunteer service hours were contributed for Community programme similar to the annual event we hold in
347,526 beneficiaries. Hong Kong. In 2020, more than 80 project companies within
the Group participated in this programme to wrap and distribute
We are also developing a formal mechanism for collecting feedback from local communities and creating a more than 30,000 rice dumplings for welfare groups and people
process that enables us to better review the feedback we collect on our volunteer services as the basis for future in need. Festive gifts valued at over RMB300,000 were also
decision-making. handed out at the same time, benefiting close to 7,900 people.