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07
ENSURING HEALTH
AND SAFETY
36 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 ENSURING HEALTH AND SAFETY 37
07 ENSURING HEALTH

AND SAFETY

Turning Promises into Action

The safety of all our stakeholders is of paramount importance to Towngas. Our
target is to achieve zero accidents among our staff and contractors and to continue
providing customers with a safe and reliable supply of energy, while also maintaining a
high standard of safety at our facilities.

In accordance with our commitment to safety, we organise occupational safety and
health (OSH) programmes for our staff and contractors. We also develop smart
appliances with safety features that address the needs of an ageing society and
introduce advanced technologies such as artificial intelligence (AI) and big data
analytics to further improve the safe operation of our network.

Occupational
Safety and Health

2020 Performance Highlights Future Actions and Targets

Established a dedicated taskforce to Zero Keep zero accidents as our
implement comprehensive measures accidents target for health and safety
in response to COVID-19

Accident frequency rate (Hong Kong):
Employees: 0.32 Extend ISO 45001 certification to
Contractors: 0.25 subsidiaries
accidents per 100,000 man-hours

11,676 safety training hours Organise Safety Supervision
(Hong Kong) Technique Workshops for
1,158,454 safety training hours frontline supervisors
(mainland China)

Instill a safety culture among
our mainland employees