42 • Sustainability Report 2012
These activities and efforts are aided by the most
up-to-date equipment and technology – during
the year for instance our field staff began using
tablet computers to keep in touch with the office.
With their GPS function they not only pinpoint
the exact location of the problem, they are also
able to send instant photos from the site to our
management and operational systems. Further
innovations included the introduction of a new
Ovality Measurement Tool which enhances the
quality of PE fusion joints; the Laparobot which
removes dip pipes in condensate receivers in the
older metallic network; as well as the “Predator”
which uses infra-red thermography to locate
leakage points in underground piping. All three
inventions were developed in-house and are the
first of their kind in the world.
During the year, we received a reminder of the
need for constant vigilance and the ability to
respond quickly in the face of an emergency. In
early June, water leaked into our pipelines due
to the bursting of a water main in the vicinity,
resulting in a number of our customers in Tai
Po lost service. Working around the clock, most
customers were back on line the next day and
everything was back to normal in 56 hours.
Our wholly owned subsidiary, Quality Testing
Services Limited (QTS) is accredited under the
Hong Kong Laboratory Accreditation Scheme
(HOKLAS) for its gas meter calibration services as
well as the testing of gas appliances and stainless
steel flexible gas tubing. Our “Pay-for-Safety,
Quality and Environmental Appraisal System” also
encourages both contractors and their staff to
behave responsibly in our pipelaying contracts,
with contractors receiving 1-2% of the contract
sum if they meet specified criteria. Under this
initiative, 50% of the incentive payments are paid
to the frontline workers themselves.
Area
Achievement
Target
Gas Supply Reliability
99.996%
>99.99%
Emergencies attended to within 30 minutes
97.7%
>95%
Public Reported Gas Seepage incidents per 10km of gas pipes
0.18
<0.215
Third Party Damage incidents
12
<12
Network Safety
Number of Third Damage Incidents
