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Sustainability Report 2011
Recognising the importance of living a fulfilled life in the maintenance of their
health and happiness, we place a particular emphasis on initiatives that improve the
work-life balance of our people. Through our Sports and Recreation Club, we offer a
comprehensive range of sports, leisure and recreational events, many of which are
subsidised by the Group. Activities such as Yoga, Kick-boxing, Qi Gong and Pilates, with
their healthy and de-stressing qualities, sports events, overseas tours, carnivals and
fun days, as well as cookery lessons have all proven their popularity over the years,
and in 2011, 10,210 employees and their families spent their personal time on these
programmes in Hong Kong.
Our Wenxin Programme
As part of our 150th Anniversary celebrations, our Wenxin programme was
introduced during the year. “Wenxin”, translating into “warmth and care” in
English, aims to show our appreciation and thank our people for their sterling
service, while also gaining their greater involvement in our Towngas family.
Under the programme, our Executive Committee and senior management
shared the difficult working conditions of employees, visiting them on site
in the hot summer, to distribute towels and cooling herbal tea. A 24-hour
hotline, “Warm Express”, was also launched to provide a listening ear as well
as professional help for employees with any personal issues to resolve.
A “Smiles Brighten Life”
campaign was also held in
our mainland businesses
under this initiative,
encouraging our employees
not only to smile at
each other but also our
customers. Rounding out
this programme, a lyrics-
writing contest, looking for
lyrics for our corporate theme song “Sunshine and Air” that would highlight
our warm and caring Towngas culture also brought in excellent results.
Social Performance Human Resources