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Sustainability Report 2011
Human Resources
To say that our Towngas people are our greatest asset is no exaggeration. Without our
workforce we would be helpless – without the hands or feet to go about our everyday
business. We therefore make every effort to cultivate, build and maintain a competent,
committed and professional team of employees, who are passionate and will give their
best in everything that they do. At the end of 2011, this engaged team consisted of
2,255 employees in Hong Kong and over 35,570 people in our diverse businesses on
the mainland. In Hong Kong, the employee turnover rate for 2011 was 5.8%, while an
average of five days of sick-leave was taken.
Rounding out our Corporate Social Responsibilities, we participate, invest
in and sponsor social and development programmes that reach out to
our people, our communities and business partners. In seeing to the well-
being of our employees, we have often been cited as an ideal employer,
while within the community, our aim is not simply to spread care and
fellowship, but also to lend a helping hand where it will make a difference.
In doing so, we hope to create a public face that is not only trusted, but
also loved and respected within the community.
Social Performance Human Resources
Employee Wellness
Service excellence is only possible if
we treat our employees with respect.
Thus, in addition to complying fully
with legislation and guidelines for
employee compensation throughout
our operations, we also offer a
comprehensive package of benefits
together with learning and development.
Our aim is to not only foster the full
potential of our people but also to
ensure their ongoing satisfaction, with
careers rather than just a job.
3.9
4
:
:
1
1
2009
2010
4 : 1
2011
Ratio of Male to Female Employees
in Hong Kong
4.9
3.5
:
:
1
1
2009
2010
4.5 : 1
2011
Ratio of Male to Female
Senior Managers in Hong Kong