Basic HTML Version
86
Sustainability Report 2011
Reportable
accidents
2,3
Number
9
14
9
10
13
(Accident
Incidence Rate
2,3
)
(Number of
reportable
accidents
per 1,000
employees)
(2.9)
(5.7)
(3.7)
(4.1)
(5.4)
Traffic Accident
Injury Rate
3,4
Number
of traffic
accident
injuries per
100 vehicles
3.11
3.71
3.05
4.44
1.81
Industrial Injury
Man-days lost
Number of
man-days
160
430
412
308
659
Fatal accidents
• Hong Kong
employees
Number
0
0
0
0
0
• HCIL, TCCL and
JV employees
5
Number
0
0
0
0
1
Customer Service (Hong Kong)
Customer
compliments
Number
5,658
5,532
5,554
4,100
4,069
Customer
complaints
Number
10
9
17
16
17
Community Involvement (Hong Kong)
Employees
participating in
voluntary services
Number
1,215
1,112
1,230
1,040
953
Members of
Towngas Customer
Volunteer Team
Number
138
138
133
133
100
Voluntary service
hours (including
employees and
customers)
Number of
hours
64,956
48,815
44,939
38,852
38,935
Key Statistics
Unit
2011
2010
2009
2008
2007