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Sustainability Report 2011
Towngas CSR Code of Practice for Suppliers
Business Ethics
A high standard of ethics should be maintained, including:
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Business Integrity
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Disclosure of Information
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No Improper Advantage
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Fair Business and Competition
Workplace Operations
The workplace refers to the activities that define the Company’s relationships with its
employees, including:
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Anti-discrimination Policies
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Child Labour and Forced Labour
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Staff Training and Development
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Health and Safety
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Wages and Benefits
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Freedom of Association and Human Rights
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Working Hours and Rest Days
Marketplace Activities
Marketplace activities define the Company’s relationships with its partners and users
as well as others in its spheres of influence as laid down in this Code.
•
Suppliers and Contractors – Suppliers should seek to influence their business partners
in the supply chain to follow the same CSR practices as laid down in this Code.
•
Customers – Relevant CSR components should be taken into consideration when
dealing with customers such as:
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Providing Accurate Information on Products or Services
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Helping to Protect the Environment
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Handling Complaints in a Timely Manner
•
Ensuring Data Protection
Community Contact
Suppliers should be proactive in finding opportunities to serve the community
alongside their own business, including:
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Encouraging Employee Volunteer Activities
•
Social Contributions
Environment Undertakings
Practices to conserve natural resources and improve the environment should be
followed, including:
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Implementing Environmental Policies and Management Systems
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Minimising Waste
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Operating Energy-efficient Schemes
•
Adhering to Environmental Regulations
Social Performance Supply Chain Management