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Sustainability Report 2011
2011 Highlights
Our People and the Community
In the run up to our 150th Anniversary in 2012, we launched our Wenxin programme.
Wenxin which translates into “warmth and care” in English, aims to reinforce our caring
“family” culture and show our care for our people.
With over 326,000 volunteer service hours under its belt since its formation in 1999, our
Towngas Volunteer Team in Hong Kong won the Championship in the Social Welfare
Department’s “Highest Service Hour Award, Private Organisations – Best Customer
Participation” for the fourth year running.
Towards Better Health and Safety
We became the first utility in Hong Kong to receive designation under the World Health
Organisation’s (WHO) Safety Community’s International Safe Workplace Programme
(ISWP). Operated under the auspices of Hong Kong’s Occupational Health and Safety
Council, the programme consists of seven ISWP safety indicators.
In 2011, we achieved our best safety record yet in Hong Kong with a total of 10
accidents and no serious injuries during the year.