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Sustainability Report 2011
Professional Bodies,
Industry Peers,
Regulators
Joint Utility Safety and Occupational Health Policy Group
•
Business Environment Council
•
China Gas Association
•
Gas Authority (GSO), EMSD
•
The Hong Kong Institution of Engineers
•
Polyethylene (PE) piping coalitions and International
Organisation for Standardisation (ISO) Technical
Committees on PE pipes and fittings
•
Other professional institutions and business chambers
•
Customers
Newsletters, bill inserts, leaflets
•
Maintenance visits, safety inspections, Customer Focus
Team visits, safety talks
•
Surveys, focus groups, customer centres
•
Publicity and community campaigns
•
Management Offices/Incorporated Owners’ Associations
•
Customer Service Hotline
•
Shareholders
Visits to Towngas facilities
•
Annual general meetings and investors’ briefings
•
Interim and Annual Reports
•
Contractors, Dealers
and Suppliers
Ongoing audits
•
Management meetings
•
Environmental training for dealers and contractors
•
Seminars and workshops
•
NGOs/Green Groups
Green partnership programmes and community
programmes
•
Other Stakeholders
Sustainability Report and associated stakeholder dialogue in
the report preparation stage
•
Company websites, social media and smartphone app
•
Publications and booklets
•
Our Vision for Sustainability Stakeholder Engagement
Key Stakeholders
Communication Channels