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Sustainability Report 2011
The Hong Kong Gas Business
In 2011, the booming economy on the
mainland resulted in a large number of visitors
to Hong Kong. Together with the cooler
weather, this helped to drive gas sales – we thus
supplied a total of 28,147 million megajoules of
town gas during the year, an increase of 2.1 per
cent over 2010.
Our 1.75 million customers in Hong Kong are
served by two production plants at Tai Po and Ma Tau Kok as well as our distribution
network, which consists of some 3,500 km of pipelines linking almost every corner of
Hong Kong. With a total combined production capacity of 12.26 million standard cubic
metres of gas a day, our customers enjoy high levels of service with a supply continuity
rate of over 99.99 per cent.
In addition to providing quality and one-stop town gas services, we also aim to
improve the quality of life for our customers. Thus in addition to a 24-hour customer
service hotline, our comprehensive network of Towngas customer centres provide easy
access as well as friendly, one-stop services to our customers. We provide “same day”
installation and maintenance services, while our wide range of gas appliances have
been specially tailored to meet Hong Kong’s needs. We also offer diverse lifestyle
options – from community programmes, corporate team building exercises and cookery
workshops to wine appreciation talks – at our Towngas Avenues.
Business Overview The Hong Kong Gas Business
