6-Star Service Package

24-hour premium service
hotline 2232 1232
Maintenance service now available on Sundays and public holidays(1)
Maintenance service within
24 hours upon request(2)
Installation service
within 24 hours upon request(3)

A value-added after-sales services package for purchases of Scholt├Ęs premium appliances, covering:

- 3-year free warranty for spare parts*
- Free disposal of your old appliances
- Other installation service(4) :such as workbench opening, dismantling of window or balcony grilles for appliances installation, electrical wiring for installation of gas appliances, etc.

Note:

(1) For appointments made in the afternoon, service will be carried out on the following morning. Priority is given to customers with emergency needs.
(2) Except public holidays
(3) Subject to the quota and except Sundays and public holidays
(4) At a charge
 
 
 *  The Hong Kong and China Gas Co. Ltd. will not provide the 3-year warranty service (including free spare parts replacement) to any product damages resulting from improper installation, mishandling, abuse of use and misuse of our Company products. This warranty service does not cover consumable parts (e.g. pan support, drip pan, burner cap and burner ring).

 *  Warranty of newly replaced spare parts (except consumable parts) of appliances is extended to 24 months.
 *  For residential customers only.
 *  For Ma Wan, Lantau Island (except Tung Chung) and outlying islands, surcharge will be applied. Warranty servicing will not be provided for all restricted areas.